Refund & Return Policy

Returns

If you need help with a return, email hello@orenvella.com within 14 days after delivery. Please include your order number, the reason for the request and clear photographs where an item is damaged, incorrect or defective. Do not send an item back before we confirm the return instructions.

Where a return is accepted, items should be unused, in their original condition and returned with the original packaging where reasonably possible. This policy does not limit any rights you may have under applicable law.

Return shipping costs

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Refund process

After the approved return is received and inspected, we will notify you of the outcome. If approved, the refund will be issued to the original payment method. Original shipping fees are not refundable unless the return is due to our error or the item is damaged or incorrect.

Return address

Returns must be sent only after approval to the address supplied by our support team.